Questions we get

Photos, lead times, changes, refunds, privacy and intellectual property — answered plainly.

How many photos do I need?

Usually about five, covering the head from more than one angle with at least one taken in daylight. Three can be enough. If what you have is not enough we tell you before you pay.

What if I do not like the preview?

Ask for changes. Each product includes a set number of rounds — two on most, three on memorials and family pieces. Nothing is printed until you approve.

What if the finished piece does not match the preview?

We remake it at our cost. The preview you approved is pinned to the order and the finished piece is checked against it before it is packed.

Can I cancel?

Yes, in full, at any point before you approve the preview. After approval we have started making a piece that cannot be sold to anyone else, so cancellation is limited — see our returns page.

How long does it take?

Between eighteen and thirty days depending on the product, counted from when you approve the preview rather than from when you pay. Rush cuts that roughly in half on most products.

What happens to my photos?

They are stored privately, shared only with the people making your piece, and deleted on a schedule: unpaid drafts after seven days, free photo checks after thirty, completed orders after ninety. Publishing them in our gallery requires separate, explicit consent that is off by default.

Will you use my photos to train AI?

Only if you tick a box specifically saying so, which is off by default and separate from every other consent. Declining it does not affect your order in any way.

Can you make a character from a film or game?

Only if you own the rights or hold a licence. We check before starting work rather than after, and we will refund rather than print something that causes you a problem.

Do you ship internationally?

Yes, worldwide. Shipping is a flat rate by country, shown before you pay. Import duty and local tax are not included.

Is this 3D printed?

Yes, in resin, and then finished and painted by hand. The sculpting is done by a person rather than generated automatically, because automated photo-to-3D is not good enough for faces yet.