A physical figurine, made to order from photographs you supply, sculpted by a person and finished by hand.

Because each piece is made for one customer and cannot be resold, the cancellation terms below are narrower after you approve the preview than before it.

We send you a digital preview and we do not start physical production until you approve it. This is enforced by our order system, not merely promised.

The version you approve is recorded against your order. The finished piece is checked against that version before it is packed.

Each product includes a stated number of rounds of changes to the digital preview. Additional rounds are possible; ask us and we will tell you what it costs before doing the work.

If the finished piece does not match the preview you approved, we remake it at our cost or refund you in full, at your choice.

If it arrives damaged, send us a photograph within fourteen days and we will remake it at our cost.

We do not reproduce characters or designs you do not own or hold a licence for. We do not make pieces depicting real people without the consent of the person depicted, except for the customer themselves and their immediate family.

If we discover this after you have paid, we refund you in full rather than proceed.

Lead times shown on product pages are counted from your approval of the preview, not from payment, and are estimates rather than guarantees.

If we are going to miss a date you told us about, we will tell you as soon as we know rather than on the day.

Every piece is finished and painted by hand. Small variations in brushwork and surface texture are inherent to that and are not defects.